FAQ

Q: I’ve forgotten my password. Can I get a new one?

A: If you’ve forgotten your password, don’t worry. Just click either the ‘Register now’ or ‘Log in’ buttons at the top of the home page and request a new password using your previous Username or e-mail address. This way we can e-mail a new password over to you straight away.

 

Q: I’m a Birmingham teacher but I’m still paying for the resources. Aren’t the materials free?

A: Unfortunately, we are no longer able to offer the resources free of charge. In general, there is a nominal payment of £1 per lesson which covers the costs of on-going administration and digital distribution. A typical primary school will pay around £200 for all the resources across both Key Stages One and Two. This includes a lesson plan for every school week, films to accompany a range of lessons, stories and in some cases interactive games. Secondary schools will again pay £1 per resource, the total varying depending on the relative length of KS3 and KS4. The charge includes updates.

 

Q: I’ve downloaded the lesson plans/lesson resources/film clips. But can’t get them to open or play.

A: All lesson plans and lesson resources are saved as Microsoft Word files. You will need Microsoft Word to open and access these. All videos are saved as QuickTime Movie files (.mov) these should open within Windows Media player. If they fail to play within Windows Media player than try downloading the latest version of QuickTime player from www.apple.com/quicktime/download

 

Q: how do I book a time with the RE Advisor?

A: We have made the ability for booking the Birmingham Religious Education advisor a lot easier for you with this website. There is now a dedicated area marked ‘RE Adviser’ from here you can choose the service you require, book your time slot and arrange a meeting to handle all your Religious Education needs.

 

Q: I can’t find my downloadable lesson content on my computer? 

A: Different computers will save downloaded content from the Internet in different places. Depending on what Internet browser you use, you will either be asked where you would like to save files or it will automatically save it to a pre destined location. Unfortunately, if it has automatically downloaded it would be very difficult to tell where it is. However, if you are sure you have chosen a lesson to download to explore further, you can always go to your ‘account page’ and find it again within there. You can find this by clicking on the ‘My account’ button situated top right of the page. This will take you to your account page, displaying all the lessons you have chosen to download in the past!

 

If you’re having any other problems you can always drop us a message via the contact us page